Returns & Exchanges
At Hello Products, we want you to love your beauty routine, which is why we offer a 30-day window for returns on all items that don't meet your expectations. Simply ensure the products are in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Prepare the Package
Carefully pack your items in their original box and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing